Cancellation Policy
At Urban Villagers, we understand that sometimes plans change. That’s why we strive to make our cancellation process as hassle-free as possible. Please read the following guidelines carefully to understand our cancellation policy:
Cancellation Period: You can cancel your order within 24 hours of placing it. Once this period has elapsed, the cancellation request may not be entertained.
Cancellation Process: To cancel your order, please contact our customer support team at [provide contact details]. Kindly provide your order number and the reason for cancellation. Our team will assist you promptly.
Refund Process: Upon successful cancellation within the stipulated time frame, a refund will be initiated to your original payment method. Please note that it may take 5-7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
Non-Cancellable Items: Certain products may not be eligible for cancellation once the order has been placed. These include personalized or made-to-order items. Please check the product description or contact us for further clarification.
Cancellation Fees: We strive to offer cancellation without any additional charges. However, in cases where the cancellation request is made after the stipulated period or if the item has already been dispatched, cancellation fees may apply. These charges will be deducted from the refund amount.
Order Modifications: Once an order is confirmed, modifications such as size or color changes may not be possible. We recommend reviewing your order carefully before proceeding to checkout.
Cancellations by Urban Villagers: In rare instances where we are unable to fulfill your order due to stock unavailability or any other unforeseen circumstances, we reserve the right to cancel the order. In such cases, a full refund will be issued promptly.
Policy Updates: Urban Villagers reserves the right to update or modify this cancellation policy at any time without prior notice. We encourage you to review this page periodically for any changes.
If you have any questions or need further assistance regarding our cancellation policy, please feel free to reach out to our customer support team. We’re here to help!
Thank you for shopping with Urban Villagers.